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Terms & Conditions

Customer Care

  1. By requesting a callback, calling, or chatting with Customer Care, you agree to all of the rules stated in this Terms of Use page

  2. Debates and discussions with Customer Care team members is fine, however, we will not tolerate the following: 

    1. Support requests (including tickets, chats, or phone calls with Customer Care) that are insulting and provocative by nature. 

    2. Personal attacks, name calling and discriminatory remarks.

    3. Making unfounded allegations (slander).

    4. Support requests contesting Mahwan Creations' policies.

    5. Publicly lobbying against Mahwan Creations actions and policies.

    6. Intentional attempts to disrupt the workload of the Customer Care team by multiple support request submissions.

    7. Support requests that are sexual in nature, discriminatory, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive.

    8. Support requests that contain sexually explicit remarks or excessive obscene or vulgar language.

    9. Support requests which discuss or illustrate illegal activity such as software and music piracy or other intellectual property violations.

    10. Links to sites that contain any of the aforementioned (1 – 9).

  3. Mahwan Creations reserves the right to remove any support requests that violate these terms of use without warning or explanation.

  4. Mahwan Creations reserves the right to ban anyone who willfully violates these terms of use.

  5. The Mahwan Creations team shall be the sole arbitrator of what does and what does not violate these terms of use.

  6. Mahwan Creations reserves the right to take any actions we deem appropriate to ensure Customer Care is not disrupted or abused in any way.

 

We have a zero tolerance anti-spam policy. Spammers' support access will be revoked and all their support requests (including legitimate requests) will be removed. Our decision on these matters is final.

Privacy & Safety

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. 

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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If you don’t want us to process your data anymore, please contact us. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Wholesale Inquiries

Thank you for your interest in partnering with Mahwan creations! We're thrilled to offer our diverse range of female casual clothing, jewelry, homewares, gifts, candles, cards, crochet, scrunchies, macrame, and stickers at wholesale prices.

 

Our products are crafted with attention to detail, ensuring quality and customer satisfaction. Benefit from competitive wholesale pricing, allowing you to maximize your profit margins.Enjoy a reliable and consistent supply of our products to meet the demands of your customers.Some of our products offer customization options, providing you with flexibility to meet specific market needs.

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For wholesale inquiries, please provide the following information:

  1. Business Name:

  2. Contact Person:

  3. Email Address:

  4. Phone Number:

  5. Website (if applicable):

  6. Type of Business:

  7. Products of Interest:

  8. Expected Order Volume:

  9. Any Additional Information

Clearance Sale Policy

clearance sale

Mahwan creations offers special clearance sales with significant discounts. Please review our clearance sale policy below:

General Guidelines

  • No Returns: All sales are final. We do not accept returns on clearance sale items.

  • No Refunds: Refunds are not offered for any purchases made during clearance sales.

  • No Exchanges: Clearance sale items are not eligible for exchange.


Policy Details

  • Final Sale: Clearance sale items are sold at the lowest possible prices and are considered final sale.

  • Condition: All clearance items are sold "as-is" and are not eligible for any adjustments or exchanges.

  • Eligibility: This policy applies to all items marked as clearance sale, including clothing, jewellery, and head accessories.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 7 days after receiving. While we do not offer returns, refunds, or exchanges on clearance items, we will address any issues related to damage or defects on a case-by-case basis.

 

For any questions regarding our clearance sale policy, please contact our customer service team. Thank you for shopping with Mahwan Creations. We appreciate your understanding and cooperation with our clearance sale policy.

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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